Of course we do everything we can to keep our customers satisfied. If, for whatever reason, something is not to your satisfaction, feel free to contact us.
info@haytoyou.nl
+31 497 - 64 24 70 (ma-vr : 08:00 - 17:00)
In the Hay to You webshop we work with a token system that calculates the delivery fees and discounts.
By filling up your cart you automatically fill your 'token basket'. The more you order the more tokens you get. Per product the amount of tokens received is given under the product information tab. This amount is multiplied with the amount of product bought and that is how many tokens you will receive. You can combine different products to get to the desired amount.
Besides the highest quality and best service 'Hay to You' has two important things close to its heart, namely:
We can accomplish this by driving with a full lorry as possible. So, the more ‘volume’ you order, the less often we have to deliver to you. And thus the cheaper and more sustainable we can be!
A win-win situation!
As ‘volume’ is the most important factor in the transports of roughage and beddings, the amount of tokens is dependent on the volume of the package. The larger the bale, the more tokens you will receive!
Apart from your determination in ordering as much as possible each time, 'Hay to You' has another way to better our ecofootprint. We have an automatic plansystem which calculates the most ideal route to your location. This means that we can ensure we deliver your order with the smallest possible ‘footprint’.
Sadly we do not accept cash during delivery. Online we provide a number of different payment methods.
Yes. When you place an order and pay with a credit card the bank reserves this amount on your credit card. The actual payment is done after delivery. This way you actually pay afterwards. At Hay to You you can note pay with Klarna or Afterpay.
You can pay online with IDEAL, credit card and Apple Pay.
Yes. As soon as you start paying, you enter a secure internet environment via the Dutch payment service provider Mollie. Your transaction data is sent encrypted via a SSL connection. An SSL connection ensures that all data sent between the web server and browser remains secret for intermediary parties and cannot be used by third parties.
Yes, of course. That's the beauty of Hay to You's service! We will even put the hay into your storage or barn.
After you place your order, you will receive an email which contains a track and trace code. This allows you to track our driver in real time on the day of delivery. We try to make an estimate as accurately as possible of the various deliveries in a day. Of course it can happen that a delivery takes just a little longer (or shorter) than planned, so that we are at your location sooner or later. By following the driver in real time with the track & trace code, you are aware of the expected delivery time.
Because of our desire to do business as sustainably as possible, we do not drive across the country every day, but we bundle our journeys per region as much as possible. As a result, we cannot deliver to your place of residence every day of the week. For each order you will see a number of possible delivery dates from which you can choose the most suitable date.
In the Hay to You webshop we work with a token system that calculates the delivery fees and discounts. If you order for 200 or more tokens, your order will be delivered to your home for free! From 500 tokens there is even a 5% discount and from 1000 tokens you can count on a 10% discount!How do I get tokens?
By filling up your cart you automatically fill your 'token basket'. The more you order the more tokens you get. Per product the amount of tokens received is given under the product information tab. This amount is multiplied with the amount of product bought and that is how many tokens you will receive. You can combine different products to get to the desired amount.
Besides the highest quality and best service 'Hay to You' has two important things close to its heart, namely:
We can accomplish this by driving with a full lorry as possible. So, the more ‘volume’ you order, the less often we have to deliver to you. And thus the cheaper and more sustainable we can be!
A win-win situation!
As ‘volume’ is the most important factor in the transports of roughage and beddings, the amount of tokens is dependent on the volume of the package. The larger the bale, the more tokens you will receive!
Apart from your determination in ordering as much as possible each time, 'Hay to You' has another way to better our ecofootprint. We have an automatic plansystem which calculates the most ideal route to your location. This means that we can ensure we deliver your order with the smallest possible ‘footprint’.
At Hay to You we only deliver the best quality. That doesn’t always mean that this is the product for you and your animal! Per batch we analyse different characteristics which give us many different values like sugar content, protein, etc.. Depending on your animals needs you can choose which product is the most suitable.
Watch the video (in Dutch, but you can use the subtitles)
We know that low-sugar hay is an important part of the diet for many horses. We do our best to always have different batches of low-sugar hay in our shop. Each batch has been analyzed so you can always see whether a batch of hay is low in sugar or not. This way you always know what your animal is eating!
In de webshop van Hay To You hebben we een tokensysteem dat de transportkosten en korting berekent.
Door je winkelmandje te vullen, vul je automatisch ook je 'token mandje'. Hoe meer je bestelt, hoe meer tokens je krijgt. Per product staat vermeld hoeveel tokens je voor dit product krijgt. Dit wordt vermenigvuldigd met het aantal van het betreffende product in je mandje 'et voila', dat zijn het aantal tokens in jouw mandje. Je kunt hierbij verschillende producten combineren om aan de gewenste aantallen te komen.
Naast een topkwaliteit en een fantastische service heeft Hay To You nog twee belangrijke zaken nauw aan het hart liggen, namelijk:
Dit kunnen we bereiken door met een zo vol mogelijke vrachtwagen te rijden. Dus hoe meer 'volume' je per keer bestelt, des te minder vaak we bij je hoeven te leveren en hoe goedkoper en minder belastend voor het mileu we kunnen werken!
Win-win dus!
Doordat 'volume'de belangrijkste factor in het transport van ruwvoeders en bodembedekkers is, zijn het aantal tokens toegekend per product afgestemd op het volume van de verpakking. Hoe groter de baal, hoe meer tokens je krijgt voor dit product!
Los van jouw inzet om zo veel mogelijk per keer te bestellen heeft 'Hay to You' een geheel geautomatiseerde planning die elke keer de meest ideale route afweegt voor jouw bestelling. Zo kunnen wij, los van jouw inzet, elke bestelling weer zorgen dat deze met een zo klein mogelijke 'footprint' bezorgd wordt bij jouw dier(en)!